Terms and Conditions

These Terms and Conditions govern all orders placed through www.envelopes.co.nz. By placing an order you agree to be bound by these terms.

1. Seller Details

2. Contract Formation

2.1 Product listings on our website are an invitation to purchase, not a binding offer.

2.2 Submitting an order constitutes an offer to buy. A contract is formed when we confirm your order or dispatch the goods. We reserve the right to decline any order.

3. Prices and GST

3.1 All prices are in New Zealand dollars (NZD) and include 15% GST where applicable.

3.2 Shipping costs are shown separately at checkout.

3.3 We may update prices at any time. The price shown at checkout is the price you pay.

4. Import Duties and Customs

4.1 Orders are dispatched from our European warehouse. All goods imported into New Zealand are subject to GST at 15% (applied by NZ Customs to all low-value imports since October 2019).

4.2 For shipments with a customs value of NZD 1,000 or more, NZ Customs may levy import duties in addition to GST. These charges are the responsibility of the buyer.

4.3 For information on applicable duties and thresholds, refer to the New Zealand Customs Service.

4.4 We are not responsible for delays caused by customs clearance.

5. Delivery

5.1 International transit typically takes 7–15 business days depending on customs clearance.

5.2 We are not liable for loss resulting from an incorrect delivery address provided by you.

6. Payment

6.1 Full payment is required at the time of ordering. We accept the payment methods shown at checkout.

7. Consumer Guarantees — Your Statutory Rights

7.1 Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. These rights apply in addition to any other rights you may have.

7.2 Under the CGA, goods must be of acceptable quality, fit for purpose, match their description, and be free from defects. These guarantees cannot be excluded, restricted, or modified.

7.3 These terms do not apply to the extent you are acquiring the goods for the purposes of a business (CGA s. 2).

8. Change of Mind Returns

8.1 We offer a 14-day change of mind return window from delivery, provided goods are unused, in original packaging, and resaleable.

8.2 Return shipping costs are at your expense for change of mind returns.

8.3 Contact shop@envelopes.co.nz before sending any goods back.

9. Defective or Incorrect Goods

9.1 If goods are defective, damaged, or incorrect, contact us within 14 days of receipt.

9.2 We will cover return shipping costs and offer repair, replacement, or a full refund in accordance with the Consumer Guarantees Act 1993.

10. Return Address

Our customer service team will confirm the correct return address when your return is initiated. Returns are processed at one of two warehouses:

11. Limitation of Liability

Our liability is limited to the value of the goods ordered, to the extent permitted by law. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

12. Governing Law

These terms are governed by the laws of Spain. However, the mandatory consumer protection provisions of New Zealand law (Consumer Guarantees Act 1993; Fair Trading Act 1986) apply and nothing in these terms limits those rights.

13. Disputes

Please contact us first at shop@envelopes.co.nz. If unresolved, you may contact the Commerce Commission New Zealand or the Disputes Tribunal.

Last updated: July 2026