Terms and Conditions of Sale

Last updated: July 27, 2026

These Terms and Conditions of Sale apply to all orders placed through this store. By placing an order, you accept these Terms. Please read them carefully, as they include important information about your rights, our liability, and how contracts between us are formed.

These Terms are in four parts. Part A applies to everyone. Part B applies only if you are a consumer, and gives you rights that business customers do not have, including a 14-day right of withdrawal. Part C applies only if you are a business customer. Part D contains general provisions.

Part A — Terms applying to all customers

1. Who we are

Enveseur, S.L.
Carrer Avinyonet 6, 08720 Vilafranca del Penedès, Barcelona, Spain
Registered in Spain, company number (CIF): B66856618
Telephone: +34 935 22 02 22
Orders, deliveries, returns and withdrawal notices: sales@enveseur.com
Legal, compliance and formal notices: compliance@enveseur.com
Contact form: Contact

1.1 Enveseur, S.L. is the seller and your counterparty under every contract formed through this store, including where the store operates under a trading name or local brand.

1.2 This store is hosted on the Shopify platform, which enables us to provide it to you. See Section 16.

2. Scope — consumers and business customers

2.1 A consumer is a natural person acting for purposes wholly or mainly outside their trade, business, craft or profession.

2.2 A business customer is any other customer, including companies, partnerships, sole traders purchasing for business purposes, public bodies, associations and other organisations.

2.3 You are treated as a business customer where you purchase through a business or company account on this store, or where you supply a company registration number, VAT identification number or business trading name in connection with your order.

2.4 Where it is unclear in which capacity a natural person is acting, we will treat that person as a consumer.

2.5 Nothing in these Terms excludes or limits any right you have under mandatory law that cannot lawfully be excluded or limited. Where any provision conflicts with such a right, that right prevails.

3. Formation of the contract

3.1 The display of products in this store is an invitation to buy and does not constitute a binding offer by us.

3.2 When you submit an order, you make a binding offer to purchase. The contract is formed when we confirm acceptance of your order or dispatch the products, whichever occurs first.

3.3 Any automatic acknowledgement of receipt we send after you place an order confirms only that we have received it. It does not constitute acceptance of your order.

3.4 Our checkout process gives you the opportunity to review your order and correct input errors before you submit it.

3.5 We may decline an order, in whole or in part, where: the products are unavailable; payment authorisation cannot be obtained; there has been an error in the price or product description; you do not meet applicable eligibility criteria; we reasonably suspect fraud or unauthorised use of a payment method; or supply would breach applicable law, including export controls or sanctions.

3.6 Where we decline, change or cancel an order, we will notify you using the email address, telephone number or billing address provided with the order, and will refund any payment already taken for the affected products.

4. Products, specifications and made-to-order goods

4.1 We make every effort to represent our products accurately. Colours and appearance may nevertheless differ from those shown on your screen, depending on your device, its settings and its display calibration.

4.2 Product descriptions, specifications and ranges may change at any time. We may discontinue any product, and may limit the quantities available to any customer, geographic region or jurisdiction.

4.3 For printed, personalised, bespoke or made-to-order products, you are responsible for the accuracy of the artwork, text, dimensions and other specifications you supply, and for ensuring you hold all necessary rights in any material you send us. Where we provide a proof for approval, production proceeds on the basis of the approved proof.

4.4 Minor variations in colour, dimensions or finish that are inherent to the materials and production processes used are not defects.

5. Prices and taxes

5.1 Prices displayed to consumers include value added tax at the applicable rate. Where you shop using a business account, prices may be displayed excluding VAT, in which case VAT is shown separately before you complete your order.

5.2 Shipping, handling and any other applicable charges are shown separately before you complete your order.

5.3 We may change prices, discounts and promotions at any time without notice. The price applicable to your order is the price in effect when you submit the order, as set out in your order confirmation.

5.4 Promotions may be governed by additional terms. Where those terms conflict with these Terms, the promotion terms prevail for that promotion.

5.5 For deliveries outside the customs territory of the European Union, customs duties, import taxes and clearance charges may apply and are not included in our prices unless expressly stated. These are payable by you unless we state otherwise at checkout.

6. Payment

6.1 We accept the payment methods shown at checkout.

6.2 Unless we have agreed different payment terms with you in writing, payment is due in full when you place your order. Payment arrangements available to business accounts are set out in Section 27.

6.3 You confirm that the payment information you provide is accurate and complete, that you are authorised to use the payment method, and that you will keep your account and payment details up to date.

6.4 We do not store full payment card numbers. Payment data is processed by our payment service providers as described in our Privacy Policy.

7. Delivery

7.1 Delivery times shown in the store or in your order confirmation are estimates and are not guaranteed. We will inform you if we become aware of a significant delay.

7.2 We are not responsible for delays caused by carriers, customs processing, or other events outside our reasonable control.

7.3 You are responsible for providing a complete and correct delivery address. We are not liable for loss or additional cost resulting from an incorrect or incomplete address you have supplied.

7.4 When risk of loss and title in the products pass to you is set out in Section 17 for consumers and Section 28 for business customers.

8. Intellectual property

8.1 This store and its contents — including text, images, graphics, layout, product photography, designs and their selection and arrangement — are owned by Enveseur, S.L., its affiliates or its licensors, and are protected by Spanish, European Union and international intellectual property law.

8.2 You may view this store and print or download extracts for your own use, provided that you do not modify any material, do not use graphics separately from their accompanying text, and retain all copyright and trade mark notices.

8.3 Except as set out in Section 8.2, you may not reproduce, distribute, modify, create derivative works from, publicly display, republish, store or transmit any material from this store without our prior written consent, and may not include it in any other website or electronic retrieval system.

8.4 Our names, logos, product names and designs are trade marks of Enveseur, S.L. or its affiliates or licensors, and may not be used without our prior written permission. Shopify's name, logo and marks are trade marks of Shopify. All other marks appearing in this store belong to their respective owners.

8.5 All rights not expressly granted in these Terms are reserved.

9. Acceptable use

9.1 You may use this store only for lawful purposes. You must not use it: for any unlawful, fraudulent or malicious purpose; to infringe our rights or those of any third party; to harass, abuse, defame or harm any person; to transmit false or misleading information; to send unsolicited advertising or spam; to impersonate any person or entity; or in any way that restricts or inhibits another person's use of the store.

9.2 You must not upload or transmit viruses or other malicious code; attempt to collect or track the personal data of others; extract, copy, resell or exploit any part of the store; or interfere with, bypass or circumvent any security or access-control measure we use.

9.3 You are responsible for maintaining the security of your account credentials and for activity under your account. You may not transfer, sell or license your account to another person. Please contact us immediately if you believe your credentials have been compromised.

9.4 We may suspend or terminate your access to the store, or close your account, where we reasonably determine that you have breached these Terms.

10. Automated access and AI agents

10.1 In this Section, an Agent means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity without direct supervision at the time of each action.

10.2 If you use, deploy or enable an Agent to access or interact with this store, that Agent must at all times:

• identify itself as an Agent in the user agent string of every HTTP or HTTPS request, in the form "Agent/[agent name]";
• not conceal that access is automated, including by mimicking human interaction patterns or by completing or circumventing CAPTCHAs or similar measures;
• respond truthfully to any prompt seeking to determine whether an interaction originates from a person or software; and
• not circumvent any measure we use to block, limit or control automated access.

10.3 We may limit or block automated access by technical or other means, and may require a particular Agent to cease accessing the store.

11. Your content and feedback

11.1 If you submit ideas, suggestions, reviews, proposals or other content to us ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium, including for commercial purposes, in order to operate, evaluate and improve our products and services.

11.2 You confirm that you hold all necessary rights in your Feedback, that it does not infringe the rights of any third party, that it is not unlawful, abusive, defamatory or obscene, and that it contains no malicious code. You must not misrepresent your identity or the origin of any Feedback.

11.3 We are not obliged to keep Feedback confidential, to pay for it, or to respond to it. We may, without obligation, edit or remove Feedback that we reasonably consider unlawful or objectionable.

11.4 Personal data you send us is handled in accordance with our Privacy Policy and not under this Section.

12. Third-party websites, tools and content

12.1 This store may link to, or embed functionality from, websites and services operated by third parties. We do not control them and are not responsible for their content, availability, accuracy or practices.

12.2 Any third-party tools made available through the store are provided "as is" and without warranty or endorsement by us. Your use of them is at your own risk, and subject to the third party's own terms, which you should review.

12.3 Complaints or questions about third-party products or services should be directed to the third party concerned.

13. Availability of the store

13.1 We aim to keep this store available at all times but do not guarantee uninterrupted availability. Access may be suspended without notice for maintenance, repair, system failure or reasons beyond our control.

14. Errors and inaccuracies

14.1 Information in this store may occasionally contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, shipping charges, transit times or availability.

14.2 We may correct any such error and may change or update information at any time. Where an order has been affected by a material pricing or description error, we may cancel the order and refund you in full, as set out in Section 3.5. We will not proceed with an order at an incorrect price without first informing you.

15. Data protection

15.1 Personal data collected through this store is processed as described in our Privacy Policy.

15.2 Because the store is hosted by Shopify, Shopify also processes information about your access to and use of the store in order to provide and improve it, and certain personal data may additionally be subject to Shopify's own privacy policy. Our Privacy Policy explains this, including international transfers of data.

16. Relationship with Shopify

16.1 This store is powered by Shopify, which enables us to provide it to you. However, all sales and purchases made in this store are made directly with Enveseur, S.L.

16.2 By using this store, you acknowledge that Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage or loss resulting from products purchased. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.

Part B — Additional terms for consumers

This Part applies only if you are a consumer within the meaning of Section 2.1. If you are purchasing for business purposes, Part C applies instead and the rights in this Part — including the right of withdrawal — do not apply to you.

17. Delivery and passing of risk

17.1 Risk of loss of or damage to the products passes to you when you, or a person you have nominated other than the carrier, take physical possession of them.

17.2 Unless we have agreed otherwise, we will deliver without undue delay and no later than 30 days after the contract is formed. If we fail to deliver within that period, or within any additional period you subsequently grant us, you may terminate the contract and we will refund you without undue delay.

18. Right of withdrawal

18.1 You have the right to withdraw from the contract within 14 calendar days without giving any reason.

18.2 The withdrawal period expires 14 calendar days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, or of the last of the goods where an order is delivered in separate consignments.

18.3 To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement, using any of the following:

• Email: sales@enveseur.com
• Contact form: Contact
• Post: Enveseur, S.L., Carrer Avinyonet 6, 08720 Vilafranca del Penedès, Barcelona, Spain

18.4 You may use the model withdrawal form in Section 20, although its use is not mandatory.

18.5 To meet the deadline, it is sufficient that you send your communication before the withdrawal period expires.

19. Effects of withdrawal

19.1 If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery, but excluding any supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery we offer.

19.2 We will make the reimbursement without undue delay and no later than 14 calendar days from the day we are informed of your decision to withdraw, using the same means of payment you used for the original transaction unless you expressly agree otherwise. You will incur no fees as a result of the reimbursement.

19.3 We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.

19.4 You must send the goods back without undue delay and no later than 14 calendar days from the day you communicate your withdrawal. The deadline is met if you dispatch the goods before that period expires.

19.5 You bear the direct cost of returning the goods.

19.6 You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

19.7 Goods should be returned to the address we confirm under Section 23.4. Please contact us before returning anything, so that we can issue a return authorisation and confirm the correct address.

20. Model withdrawal form

To: Enveseur, S.L., Carrer Avinyonet 6, 08720 Vilafranca del Penedès, Barcelona, Spain — sales@enveseur.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*): _______________
Received on (*): _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Order number: _______________
Signature of consumer(s) (only if this form is notified on paper): _______________
Date: _______________

(*) Delete as appropriate.

21. Exceptions to the right of withdrawal

21.1 The right of withdrawal does not apply to contracts for:

• goods made to your specifications or clearly personalised, including printed, bespoke and made-to-order products;
• goods liable to deteriorate or expire rapidly;
• sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery.

21.2 If you have a problem with a product falling within Section 21.1, please contact us. The exclusion of the right of withdrawal does not affect your rights in respect of goods that are faulty, damaged or not as described — see Sections 22 and 23.

22. Legal guarantee of conformity

22.1 We are liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within three years of delivery, in accordance with Spanish consumer law and Directive (EU) 2019/771. If you are resident in another country, the guarantee period applicable to you is the period provided by the mandatory consumer law of that country, which is at least two years.

22.2 Where goods are not in conformity, you are entitled to have them brought into conformity by repair or replacement, free of charge. If repair or replacement is impossible, disproportionate, not completed within a reasonable time, or would cause you significant inconvenience, you are entitled to a proportionate price reduction or to terminate the contract and receive a refund.

22.3 These rights are in addition to, and do not replace, your right of withdrawal under Section 18. Nothing in these Terms limits your statutory rights as a consumer.

23. Faulty, damaged or incorrect goods, and return addresses

23.1 If goods arrive damaged, faulty, incomplete or not as ordered, please contact us at sales@enveseur.com or via the contact form, with your order number, the quantity affected and photographs where relevant.

23.2 In these cases we bear the cost of return, and will provide a replacement, a repair or a full refund in accordance with Section 22. This is different from withdrawal under Section 18, where you bear the direct cost of return.

23.3 Please retain the goods and their packaging until we have completed our review.

23.4 We operate two returns warehouses. The address that applies to your order depends on your delivery country, and we will confirm it when we issue your return authorisation. Please do not send goods back before receiving that confirmation.

Returns warehouse — Southern and Western Europe
Enveseur, S.L. — Goods In
Carrer Avinyonet 6, 08720 Vilafranca del Penedès, Barcelona, Spain

Returns warehouse — Central, Northern and Eastern Europe
Lempac s.r.o. — Goods In
Okoličianska 1046, 031 04 Liptovský Mikuláš, Slovakia

23.5 Our Refund Policy sets out the practical steps for returns, including return authorisation. Where that policy grants you more than these Terms or the law requires, the more favourable position applies.

24. Complaints and dispute resolution

24.1 If you are unhappy with our products or service, please contact us first at compliance@enveseur.com so that we can try to resolve the matter directly.

24.2 If a dispute cannot be resolved, you may be able to use a consumer arbitration or alternative dispute resolution scheme. In Spain, consumer arbitration is available through the Juntas Arbitrales de Consumo. If you live elsewhere in the European Union, your national or regional consumer authority can tell you which schemes are available to you.

24.3 Nothing in this Section prevents you from bringing court proceedings at any time.

25. Governing law and jurisdiction for consumers

25.1 These Terms are governed by Spanish law. However, as a consumer you additionally have the benefit of any mandatory consumer protection rules of the country in which you are habitually resident, and this Section does not deprive you of them.

25.2 You may bring proceedings in respect of these Terms in the courts of the country in which you are resident. We may bring proceedings against you only in those courts.

Part C — Additional terms for business customers

This Part applies only if you are a business customer within the meaning of Section 2.2. The consumer rights in Part B — including the 14-day right of withdrawal and the legal guarantee of conformity — do not apply to business customers.

26. Application of this Part

26.1 By ordering as a business customer, you confirm that you are acting for purposes relating to your trade, business, craft or profession.

26.2 Returns outside the circumstances described in Section 29 are accepted only at our discretion and may be subject to a restocking charge, notified to you before the return is authorised.

27. Payment terms for business accounts

27.1 The payment terms applicable to your account are those agreed with us in writing and shown at checkout or on your invoice. Available arrangements are:

• payment in full at checkout;
• 50% on placing the order, with the balance due on delivery; or
• payment on invoice within an agreed period, for accounts we have approved for credit.

27.2 Where credit terms apply, the payment period will not exceed 60 calendar days from the date of the invoice, in accordance with Spanish legislation on late payment in commercial transactions.

27.3 If you do not pay by the due date, interest accrues automatically on the overdue amount at the European Central Bank reference rate plus eight percentage points, together with a fixed sum of €40 per invoice towards recovery costs, without prejudice to our right to claim further reasonable recovery costs.

27.4 We may withdraw or vary credit terms, require payment in advance, and suspend further deliveries where an account is overdue, where credit limits are exceeded, or where we reasonably consider your financial position to have materially deteriorated.

27.5 You may not withhold or set off any amount against sums due to us without our written consent. All payments must be made in full and without deduction.

28. Retention of title

28.1 Risk in the products passes to you on delivery, or on handover to a carrier you have nominated.

28.2 Title in the products does not pass to you until we have received payment in full for those products and any other sums then due on your account.

28.3 Until title passes, you must store the products so that they remain identifiable as ours where reasonably practicable, must not encumber them, and must keep them insured against usual risks.

28.4 You may resell or use the products in the ordinary course of your business before title passes. If payment becomes overdue, we may require you to return products in which title has not passed, and may enter premises where they are stored to recover them.

29. Inspection, shortages and defects

29.1 You must inspect the products on delivery.

29.2 Visible damage, shortages or incorrect items must be notified to us within 14 calendar days of delivery, with your order number, the quantity affected and photographs where relevant.

29.3 Defects not reasonably apparent on inspection must be notified within 30 calendar days of the date on which you discover or ought reasonably to have discovered them, and in any event within six months of delivery.

29.4 Where you notify us in accordance with this Section and we confirm the product does not conform to its specification, we will at our option repair or replace the affected products, or refund the price paid for them. We bear the cost of return in those cases.

29.5 Returns must be sent to the warehouse we specify in the return authorisation. Our returns warehouses are listed in Section 23.4. Goods sent to an address we have not authorised may be refused or returned to you at your cost.

29.6 If you do not notify us within the periods in Sections 29.2 and 29.3, the products are deemed accepted.

29.7 We are not liable for non-conformity arising from your specifications or approved artwork, from fair wear and tear, from storage or handling after delivery, or from the variations described in Section 4.4.

30. Warranty and liability for business customers

30.1 We warrant that on delivery the products will conform to their description and specification. Save as expressly set out in these Terms, all warranties, conditions and other terms implied by law are excluded to the fullest extent permitted.

30.2 Our total liability arising out of or in connection with any order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the price paid for the products to which the claim relates.

30.3 We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or contracts, loss of goodwill, loss of or corruption of data, or any indirect or consequential loss, however arising.

30.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, or for any other liability that cannot lawfully be excluded or limited.

30.5 You will indemnify us against any claim, loss or cost arising from your breach of these Terms, from artwork or specifications you supply, or from your resale, export or use of the products.

31. Resale, export and compliance

31.1 Where you resell or export the products, you are responsible for compliance with all applicable laws in the destination market, including product labelling, packaging, customs and export control and sanctions requirements.

31.2 Reselling our products does not grant you any right to use our trade marks, brand names or product imagery beyond what is necessary to resell the goods, and does not make you our agent, distributor or representative.

32. Governing law and jurisdiction for business customers

32.1 These Terms and any contract formed under them are governed by Spanish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

32.2 The courts of Barcelona, Spain, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Part D — General

33. Changes to these Terms

33.1 The current version of these Terms is always available on this page. We may update them for legal, regulatory or operational reasons.

33.2 Changes take effect when published, or on any later date we specify. Changes do not apply retrospectively to contracts already concluded before they take effect.

33.3 Where a change materially affects your rights, we will notify you as required by applicable law.

34. General provisions

34.1 Severability. If any provision of these Terms is held to be invalid or unenforceable, it will be enforced to the fullest extent permitted and the remaining provisions will continue in full force and effect.

34.2 No waiver. Our failure to exercise or enforce any right or provision does not constitute a waiver of it.

34.3 Entire agreement. These Terms, together with the policies referred to in them, constitute the entire agreement between us in relation to your use of this store and your purchases, and supersede any earlier version.

34.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign or transfer ours, provided this does not reduce the rights you have under these Terms or under law.

34.5 Force majeure. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, although this does not affect your right to a refund where we cannot deliver.

34.6 Headings. Headings are for convenience only and do not affect the interpretation of these Terms.

34.7 Surviving provisions. Sections 8, 11, 15, 16, 28, 30, 32 and 34 continue to apply after these Terms cease to apply to you.

35. Contact

Enveseur, S.L.
Carrer Avinyonet 6, 08720 Vilafranca del Penedès, Barcelona, Spain
Company number (CIF): B66856618
Telephone: +34 935 22 02 22
Orders, deliveries, returns and withdrawal notices: sales@enveseur.com
Legal, compliance and formal notices: compliance@enveseur.com
Contact form: Contact